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Q : How does your service work?
A: All you need to do is send us your work, either by mailing it, or by having us pick it up.
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Q : What documents do I need to send you?
A : You need to send us superbills, patient, and insurance information for billing purposes and explanation of benefits (eob) for posting purposes.
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Q : What services do you perform?
A : > Electronic claims submission
> Payment Posting
> Follow up on all claims
> Collections
> Web based reporting
> Statistical reports
> We handle patients billing questions
> Aged claim reconciliation
> Mailing Statements
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Q : Are there any lengthy contractual requirements?
A : No. You can cancel the service at any time.
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Q : Is there any setup up fees?
A : There is no set up fees
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Q : Are there any minimum fees?
A : We only charge for services we perform and our charge is a percentage (negotiable) of what you make. There are no minimum fees.
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Q : Do I have to buy any equipment?
A : You do not need to buy any equipment. We take care of all your billing needs.
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Q : What specialties do you support?
A : We support all specialties.
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Q : How long does it take to get started?
A : As soon as we sign the contract, we provide you with forms to link your practice with GMD. Although private insurances can be billed in less than a week it usually takes 7 to 10 business days for the link to be completed with Medicaid and Medicare.
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Q : What work do I/my staffs have to do?
A : All you have to do is send us your work, either by scanning and uploading it to us (the preferred option), or by mailing it to us, or by having us pick it up from your office. In addition, you will need to monitor the Incomplete Information page of the web site, and send us any missing or incomplete information, so we can effectively collect on 100% of your claims.
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Q : How do claims get submitted?
A : We electronically submit all clean claims daily. We mail claims daily to insurance companies that do not yet accept electronic submissions. We monitor all electronic submission reports for denials and eligibility issues, and take necessary action.
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Q : Are you HIPAA compliant?
A : Yes. We comply with HIPAA privacy and security regulations. We also keep track of all new code and regulatory changes and automatically update the software.
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Q : Can I get references?
A : We are proud of the work we do for our clients. We believe they will all provide positive references. Please call us for names and contact numbers.
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